Frequently Asked Questions

📦ORDERS & PAYMENT

1. How do I place an order?

Placing an order is very simple. Just select your desired product, click "Add to Cart," and complete the checkout process. Enter your name, address, and phone number to proceed.
2. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD) - Pay cash when your order arrives
  • Bank Transfer - Easypaisa, JazzCash, and direct bank transfer
3. Is Cash on Delivery available?

Yes! COD is available nationwide. You only pay when your order reaches your doorstep. No additional charges for COD.
4. Can I change or cancel my order after placing it?

You can change or cancel your order within 2 hours of placing it. After that, order processing begins. For assistance, WhatsApp us at: 03006699193
5. How will I know my order is confirmed?

After placing your order, you will receive a confirmation email and SMS. If you don't receive one, please contact our support team.

🚚SHIPPING & DELIVERY

6. What are the shipping charges?
  • Flat RS.100 shipping on all orders below RS.2,000
  • FREE SHIPPING on orders over RS.2,000
  • Delivery available across all of Pakistan
7. How many days will delivery take?
  • Processing time: 1-2 business days
  • Delivery time: 3-7 business days depending on your location
  • Major cities: 3-4 days
  • Other cities: 5-7 days
8. Do you deliver to all cities in Pakistan?

Yes! We deliver to all cities across Pakistan - including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and smaller cities as well.
9. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS and email. You can track your order directly on the TCS, Leopards, or respective courier website.
10. Will you call me before delivery?

Yes! Our courier partner will call you before delivery to confirm your availability.
11. What if I'm not home when delivery arrives?

The courier willattempt delivery againthe next day. After three failed attempts, the order will be returned to us.

💬CUSTOMER SUPPORT

12. How can I contact customer support?
  • WhatsApp: 03006699193 (Fastest response)
  • Email: martomni1@gmail.com
  • Response time: Within 2-4 hours during business hours
13. What are your business hours?
  • Monday to Saturday: 10:00 AM - 8:00 PM
  • Sunday: Closed (Orders can still be placed online)
14. Do you have a physical store?

Currently, we operate online only. Our address for correspondence is:
Samanabad, Faisalabad 38000, Pakistan

Contact

How Can We Help You?

For further questions, contact our Customer Care team at:

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